REFUND POLICY

⭐ KEDGE – WARRANTY POLICY

Last Updated: 2025

1. Warranty Duration

All eligible products come with a 6-month limited warranty from the date of purchase.

2. What the Warranty Covers

  • Manufacturing defects

  • Internal hardware issues

  • Non-functional or faulty components

3. What the Warranty Does Not Cover

  • Damage caused by misuse or accidents

  • Water or liquid damage

  • Normal wear and tear

  • Unauthorized repairs or modifications

4. Warranty Claim Process

  1. Contact our support team with order ID.

  2. Share photos/video of the issue.

  3. Our team will inspect and approve the claim.

  4. A replacement unit will be provided (no repair done).

5. Replacement Terms

Replacement may be new or refurbished but will be fully functional and tested.

⭐ KEDGE – RETURN INSTRUCTIONS PAGE

1. Step-by-Step Return Guide

Step 1: Contact Support

Share order ID, product photos/video, and issue details within 48 hours of delivery.

Step 2: Verification

Our team reviews your request and approves the return if eligible.

Step 3: Pickup Arrangement

A courier partner will collect the product securely packed in original box.

Step 4: Inspection

Returned products undergo quality check at our warehouse.

Step 5: Refund/Replacement

Refund (5–7 days) or replacement is processed after approval.

2. Packaging Guidelines

  • Use original box and accessories

  • Wrap the product safely

  • Keep invoice or label inside

3. Important Notes

  • Returns are accepted only for damaged, defective, or incorrect products.